Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about our products, orders, and services.
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Dimensions and space compatibility
How do I choose the perfect curtain size for my windows?
Follow our advice for measuring your windows and choosing curtains that fit your space perfectly. Also, take advantage of our custom fitting service.
Are your curtains suitable for all ceiling heights?
Yes, our curtains are available in a wide range of sizes to fit both standard windows and spaces with high ceilings.
What to do if your curtains are too long or too short?
On-demand adjustment service is available before shipping to ensure a perfect fit.
Materials and fabric types (functionality and aesthetics)
What are the different fabrics available for your curtains?
- Our collection includes fabrics such as velvet, cotton, polyester and fiber blends, each offering aesthetic and functional benefits.
Which curtains are best for blocking out light?
Choose our blackout models made of thick polyester or with a coating, specially designed to effectively block out light.
How to choose a fabric that harmonizes with my interior
Choose linen for a natural look, velvet for a touch of luxury, or cotton and polyester for their versatility. Consult our guide for more inspiration.
Customisation options
Do you offer custom-made curtains?
Yes, we will adjust your curtains upon request before shipping to ensure a perfect fit.
What should I do if I need custom-sized curtains?
Contact us with your precise measurements and we will create custom curtains tailored to your needs.
What are the lead times for custom curtains?
Custom curtains are delivered within 10 to 21 business days.
Installation and ease of assembly
Are the curtains easy to install?
Yes, some of our curtain models come with simple hanging systems, such as eyelets or tabs, for quick installation.
Do you provide accessories for installation?
We offer a range of accessories such as curtain rods, ties, and brackets to facilitate installation.
Can I get some help with installing my curtains?
Our installation guides are included and available online to assist you step-by-step.
Maintenance and durability
How do I care for my curtains?
Some of our models are machine washable, while others require dry cleaning. Please refer to the specific instructions for each product
Do your curtains retain their luster after washing?
Yes, our curtains are made with durable materials that retain their color and texture after washing.
What is the average lifespan of your curtains?
With proper care, our curtains are designed to last for many years while retaining their new appearance.
Delivery and order tracking
What are your delivery times for standard products?
Standard products are shipped within 7 to 14 business days.
Do you provide accessories for installation?
- A tracking number is sent by email upon shipment, allowing you to track your package in real time.
What should I do if my order arrives damaged?
Contact our customer service within 14 days of delivery for an exchange or a refund.
Tips for choosing the right curtain for each room
What curtains do you recommend for a living room?
For a living room, choose sheer or light-filtering curtains that diffuse light to ensure perfect privacy while creating a warm and sophisticated ambiance.
What are the best curtains for a bedroom?
Opt for blackout curtains to block out light and promote quality sleep.
What curtains for a kitchen?
Choose easy-to-clean fabrics like polyester to resist splashes and heat.
After-sales service and package tracking
How can I contact your customer service?
You can contact us via our contact form or by email at contact@lamaisondesrideaux.com. We will reply within 48 business hours.
Can I change my order after placing it?
Yes, you can modify your order as long as it hasn't been shipped yet
Do you offer a satisfaction guarantee or money-back guarantee?
Yes, you benefit from a 100-day "satisfaction or your money back" trial period after receiving your order.
