Refund Policy
Return Policy of lamaisondesrideaux.com in France.
At lamaisondesrideaux.com, we are committed to providing a satisfactory shopping experience
to our customers in France. We understand that sometimes, a product may not
meet your expectations or may have a defect. That's why we have implemented a 14-day return policy. Here are the details of our return policy:
1. Return Period
You have a period of 14 days from the
receipt of your order to inform us of your intention to return a
product. After this period, we will not be able to accept returns.
2. Eligible Products
All products related to lamaisondesrideaux.com website and related
accessories can be returned, with the exception of personalized products
or products marked as non-returnable for hygiene or safety reasons.
3. Circumstances for Refund:
Change of mind: If you change your mind after receiving the product, you
can return it within 14 days. Products must be unused, undamaged,
and in their original packaging.
Defective / broken products: If a product is defective or breaks
within 14 days of receipt, please contact us to arrange a
replacement or refund.
Products damaged upon arrival: If a product arrives damaged, please contact us
within 14 days for a replacement or refund.
Incorrect product: If you receive an incorrect product, please contact us
within 14 days for a replacement or refund.
Product not received: If your product has not arrived within 14 days of the
estimated delivery date, please contact us.
Cancellation after order: If you wish to cancel your order after
placing it, please contact us as soon as possible. We will do our best
to stop the shipment, but if the product has already been shipped, you
will need to return it for a refund.
We recommend using a tracked shipping service
to ensure the security of the return.
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4. Return Process
To initiate the return, please contact us
by email at the following address:
contact@lamaisondesrideaux.com, providing the following information: order number,
product name, reason for return, and your contact details. We will
provide you with specific return instructions and the return address.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in case of a
defective product or an error on our part during shipping. We recommend
using a tracked shipping service to ensure the security
of the return.
6. Refund
Once we have received the returned product and verified its
condition, we will proceed with the refund of the total purchase amount, including
the initial shipping costs, within a reasonable timeframe. The refund will
be made using the same payment method used for the original purchase.
7. Exceptions
In certain exceptional cases, such as products damaged
during transit or shipping errors, we may offer a product replacement
rather than a refund. We will evaluate each
situation on a case-by-case basis to reach a satisfactory solution.
8. Reminder
Please note that this 14-day return policy is subject to our general terms
and conditions of sale specific to France. We encourage you to consult them
on our website for all detailed information.
• Receipt of the return request: As soon as we receive your return request,
our team commits to responding within 24 hours to give you
precise instructions on how to return the product.
• Product shipment: The time it takes for the product to return to us depends on the delivery
service you choose. Generally, this can take between 3 to 7 business
days.
• Product inspection: Upon receipt of your product, we conduct an
inspection that can take up to 48 hours. We check the condition of the product and its
compliance with our return policy.
9. Refund Processing:
If everything is in order, we proceed with the refund immediately. The refund period then
depends on the payment method used for the initial purchase. For a credit
or debit card, it can take between 5 to 10 business days for the amount to
appear in your account.
10. What is the refund method? How does the customer receive their refund?
We issue refunds using the same payment method you used for your original purchase.
This means that if you paid by credit card, the refund will be credited to that same card.
If you used an online payment service, the refund will be made through that same service.
Returns must be in their original and complete condition (packaging, accessories,
manual, etc.) allowing for resale as new, accompanied by the purchase invoice.
If a customer wishes to return a product, they must contact us by email at contact@lamaisondesrideaux.com within 14
days of receiving the order. The customer must provide the following information:
• Name and Surname
• Address
• Phone number
• Email address
• Order number
• Name of the product to be returned
• Reason for return
