lamaisondesrideaux.com Returns Policy

Introduction

At www.lamaisondesrideaux.com, your satisfaction is our priority.

We want every standard curtain or custom-made curtain to enhance your interior. If you are not entirely satisfied, we have implemented a simple and transparent return procedure to assist you.

Return Period

You have 30 days to return your standard items from the date of receipt of your package. After this period, we unfortunately cannot accept returns or offer a refund.

In accordance with regulations, personalized products or those made to your specific dimensions (custom-made curtains) cannot be returned.

How to Make a Return

1. Contact La Maison des Rideaux Customer Service

Before sending a return, please contact us via the form at the bottom of the page or at the following address: contact@lamaisondesrideaux.com.

We will provide you with detailed instructions for the return process.

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2. Preparing the Package

Make sure the item is in the same condition as when you received it.

It must be in its original packaging and with all its tags.

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3. Shipping: Sending the Package

Once you have received instructions from our customer service, you can send your package back. The return shipping costs are at your expense.

Refunds

Upon receipt and inspection of the returned item, we will inform you by e-mail if the return is accepted. If so, the refund will be processed as soon as possible and automatically applied to your original payment method.

Exchanging an Item

If you wish to exchange an item for a different size or model, please also contact us via the customer service email address or via our contact page.

We will provide you with the necessary instructions.

Questions?

If you have any questions regarding our return policy or need assistance, please do not hesitate to contact us at contact@lamaisondesrideaux.com or via our contact page. Our team will be happy to assist you.
You can also consult our FAQ.

Thank you for your trust, and we hope your purchases on www.lamaisondesrideaux.com bring you complete satisfaction.